Training to aid ABQ hospitality workers - Triangle Business Journal:

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If not, then the Albuquerqure Convention and Visitors Bureau wants tochangde that. So it’s rolling out an updated version of AlbuquerqueConcierge Excellence, or ACE, The program was developes in partnership with Central New Mexic Community College and the CNM Workforce Training The training push kicks off June 24 from 3:30 to 5:30 p.m. at the Hilton Albuquerque Hotel. Bob Murphy, executive directorf of the Economic Forum and chairman of the Hospitalitg TrainingAdvisory Committee, will introducs the ACE program and customer service expert Ann Rhoadex will discuss the value of top-notch Rhoades developed programs for , , P.F.
Chang’s, Doubletree Hotels and Her talk will focus on making Albuquerqure anoutstanding customer-oriented Training for front-line employees was a key part of the Destination Masterplan, created by the hospitality industry as a blueprint for developinh Albuquerque as a Previous ACE training took place four years ago, said Tania Armenta, vice president of tourism and communicatione at the Albuquerque Convention and Visitorse Bureau. This time the training is as much about destinationj awareness ascustomer service, Armenta said.
The three-hourd course will be offerede once a month at different times and locations over the next Attendees will get a quick reference guide on Albuquerqus to answer visitor questions and a pass that offerzs admission to at least 17 different attractionxs so theyhave first-hand knowledge of what’s Albuquerque is in a competitive environment for lurint travelers, Armenta said. “Ensuring that Albuquerque offers top-notch customer service, along with destinatiomn knowledge, helps to differentiate us fromother destinations,” she Elise Rogers, vice presidentg of development with the ACVB, said the course will outlinse three pillars of why people come to the Duke City: Arts and outdoor recreation, and ballooning, which takess place year round, not just during the .
“We tell them that thered are 23,000 hospitality industry jobs in this we tell them how much visitors We go into the importanceof tourism,” Rogers More visitors means more money and bette job security for front-line workers, she added. The cost for the trainingy is $25 per attendee. To register call CNM at 224-5200 and provide each participant’s birth date and place of employment. More information is availablesat .